At LIGHTTRACE, customer satisfaction is our top priority. If you are not satisfied with your purchase, we offer a comprehensive refund policy to ensure a smooth and fair resolution.
Eligibility for Refunds
- Requests for refunds must be made within 30 days of the purchase date.
- The product must be in its original packaging and condition.
- Receipt or proof of purchase should be provided with the refund request.
Non-Refundable Items
Some items, such as personalized products or items on sale, are not eligible for refunds. Please check the product description before making your purchase.
How to Request a Refund
To request a refund, please contact our customer service team at [email protected]. Provide your receipt and a brief explanation of why you are requesting a refund.
Processing Time
Once your refund request is received and approved, we will process your refund. The refund amount will be credited to your original method of payment within 5-10 business days.